Frequently Asked Questions
Everything you need to know about our fewer, better philosophy.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking link. You can also monitor your order status by logging into your Cuyana account.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that monogrammed items are final sale.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local duties.
How do I care for my leather products?
To maintain the longevity of your leather goods, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct sunlight or moisture.
Can I add a monogram to my item after it has been delivered?
At this time, monogramming services must be selected at the time of purchase. We are unable to process monograms on items that have already been shipped or delivered.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installment payments.